Terms of service

Last updated: September 17, 2026

About Deep Planet

Deep Planet is operated by Dovecore Software LLC ("Deep Planet," "we," "us" or "our"). These Terms of Service apply to your use of deepplanet.tv and purchases from our store. Shopify provides our ecommerce platform. Your purchase is from Dovecore Software LLC, not from Shopify or our fulfillment provider.

Contact us at info@deepplanet.tv. Our business mailing address is: 1511 E Twin Palm, Palm Springs, CA 92264, United States. Please contact us before returning merchandise; our business mailing address is not an automatic return destination.

Using the store

You must be legally able to enter into a purchase contract, or have permission and supervision from a parent or legal guardian who can do so. Provide accurate contact, delivery and payment information and use only payment methods you are authorized to use. If you create an account, keep your access credentials secure and tell us promptly about unauthorized use.

Do not use the store for fraud, unlawful activity, infringement, harassment, malicious code, or attempts to interfere with its security or operation. We may restrict access where reasonably necessary to address misuse, without removing rights connected with a valid purchase.

Products and made-to-order fulfillment

Our merchandise is produced after you order, with fulfillment support from Printful and its production and shipping partners. Read the description, measurements, materials and care instructions for the specific product before purchasing. Images illustrate the design; screen settings and production methods can cause minor differences in color or placement. This does not excuse goods that are defective or materially different from their description.

Product availability can change. A product shown on the website is not a guarantee that it can be delivered to every location. Available delivery options are shown at checkout.

Prices, orders and payment

The currency, product price, applicable taxes and shipping charges are displayed during checkout. Review the total before paying. Price changes apply to future orders and do not authorize us to increase the charge for an existing order without your agreement.

We may need to decline or cancel an order because an item is unavailable, payment cannot be authorized, a material listing error occurred, delivery is unavailable, or there is a reasonable fraud concern. We will notify you using the contact details you provided and refund payments for any items we cannot supply. We will not substitute a different product or charge an additional amount without your agreement. Nothing in this section limits mandatory consumer rights.

Production, shipping and delivery

Production time is separate from shipping time. Estimated timeframes are estimates unless expressly described as guaranteed. Orders containing multiple items may arrive in separate packages. See our Shipping policy and the options shown at checkout.

If we cannot meet an applicable shipping commitment, we will provide any delay notice, cancellation option or refund required by law. Contact us about missing or damaged shipments; a carrier's involvement does not remove our legal obligations to you.

Changes, cancellations, returns and refunds

Production may begin quickly. Email us immediately if you need a change or cancellation; a request is not confirmation that production has stopped. Our Return and refund policy explains the process, reporting periods and remedies.

We do not offer voluntary exchanges or returns for a customer-selected size or color or a change of mind. We address damaged, defective, misprinted and incorrect goods, and confirmed loss in transit, as described in that policy. Mandatory cancellation, warranty and refund rights remain unaffected. Deep Planet handles customer support and customer refunds; any reimbursement between us and Printful is a separate matter.

Content and intellectual property

Website text, artwork, branding, photographs and other content are owned by or licensed to their respective rights holders. Purchasing merchandise does not transfer intellectual property rights in its design. You may view and use the store for personal shopping, but may not reproduce our artwork or branding for commercial use without permission, except where permitted by law.

Privacy and third-party services

Our Privacy policy explains our handling of personal information, including sharing needed for payment, production, delivery and support. It governs privacy matters if there is a conflict with these terms. Visiting external services such as YouTube may subject you to those services' own terms and privacy notices.

Service availability and responsibility

We aim to keep the website accurate and available, but it may occasionally be interrupted or contain errors. We will address issues brought to our attention. Nothing in these terms excludes liability or a warranty that cannot lawfully be excluded, or removes your remedies for goods that are faulty, unsafe or not as described.

Resolving concerns

Please contact info@deepplanet.tv so we can try to resolve a concern. This request does not prevent you from exercising any legal remedy or contacting an appropriate consumer protection authority. These terms do not require binding arbitration or waive class-action rights.

Changes to these terms

We may update these terms for future use of the store and future orders. The updated version will show a new date. Changes will not retroactively reduce the rights attached to an order already placed. If part of these terms is unenforceable, the remaining terms continue to apply to the extent permitted by law.