Help
FAQ
Made to order, shipped in the United States, and every order helps fund the next episode. Can't find your answer? Write to info@deepplanet.tv.
Contact usWhen will my order ship?
Most items take an estimated 2–5 business days to produce, followed by shipping. Some products take longer. Domestic US standard transit commonly takes 3–4 business days after production; products fulfilled elsewhere can take longer. See our Shipping policy for the distinction between production and delivery. Tracking is emailed when a shipment is dispatched and tracking is available.
Where do you ship?
We currently accept orders for eligible United States addresses. Item and address availability, shipping options and charges are confirmed at checkout. International ordering is not currently enabled.
How do the sizes fit?
Fit and measurements vary by product. Read the specific product description and size chart before choosing your size; do not assume every garment has the same fit. If you cannot find a measurement you need, email info@deepplanet.tv before ordering.
Will the colors look exactly like the pictures?
Screens and production techniques can cause minor color differences. Read each product description for materials and print details. If the item is defective or materially different from what you ordered, contact us under our return and refund policy.
Can I return something?
We do not offer voluntary size, color or change-of-mind returns for made-to-order merchandise. If your item arrives damaged, defective, misprinted or different from what you ordered, email info@deepplanet.tv within 30 days of delivery with your order number and photos. We will investigate and arrange a free replacement or a refund for a verified issue. Your statutory rights are unaffected. Please contact us before sending anything back. See our Return and refund policy for lost shipments, cancellations and full details.
Does buying something support the channel?
Yes. Every order helps fund new Deep Planet episodes.
How do I reach you?
Email info@deepplanet.tv.
Can I change or cancel an order?
Email info@deepplanet.tv immediately. We must check production status before confirming. An order can be unshipped but already in production, so changes and voluntary cancellation cannot be guaranteed.
Will everything arrive together?
Not always. Items may be produced or packed separately and arrive on different dates. We send tracking information for each shipment when available.
What is Deep Planet?
A YouTube channel about the animals and places at the edges of our planet, told as short, calm stories with the sources listed under every video. The shop sells clothing and objects drawn from those stories. Read more about the channel or watch the stories.
Where do the designs come from?
Each design starts as an episode: a real animal or a real place. The artwork puts one large animal across the front, with the arched Deep Planet emblem on the upper right, in the channel's twelve colours. Product pages show the print, the fabric and a size chart.
Does buying something help the channel?
Yes. Every order helps pay for the research and production behind the next Deep Planet episode.
Start with an episode you liked
Every design in the shop links back to the story it came from.